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Interdirect shortlisted for industry award

Date Posted:29/07/2014

Whittlebury HallInterdirect is proud to announce it has been shortlisted as a finalist, in partnership with Whittlebury Hall, in the UK Customer Experience Awards 2014.  
Milton Keynes’ leading full service agency and the conference, training centre, hotel and spa have been shortlisted in two categories; Best Customer Experience – Hospitality, Leisure and Entertainment sector and Best Customer Experience – New Product/ Product Improvement.

The shortlisting recognises the advanced accessibility and functionality of the Whittlebury Hall website, designed and developed by Interdirect in May 2013, as well as a comprehensive email campaign implemented by the agency. Since the new Whittlebury Hall website went live, there has been a 17% year-on-year increase in visits to the website and an 84% year-on-year increase in online shop sales, as well as a direct correlation between email sends and peaks in traffic to the website.

The awards, now in their fifth year, celebrate and reward excellence in customer experience with some of the nation’s best known brands listed as finalists in various categories, including Royal Bank of Scotland, Tesco, and

This fantastic achievement follows a successful spell of awards nominations, after Interdirect was chosen as a finalist in partnership with Whittlebury Hall at the UK Digital Experience Awards, and became one of ten companies to be given the opportunity to win Global Review’s Award for Best Digital Experience.

Speaking of the announcement, Nicholas Mann, Interdirect’s owner and managing director said; “We’re extremely proud to be shortlisted in partnership with Whittlebury Hall for these prestigious industry awards. The customer experience is at the core of all of Interdirect’s digital developments, so to be recognised for this achievement on a national level is an honour.”

Michael Stott, director of Whittlebury Hall said: “We are delighted to have made it as finalists in two categories for the UK Customer Experience Awards. It is a great opportunity to gain recognition for all of our hard work, alongside great customer experience results. It’s fantastic news and we look forward to the awards ceremony in September.”

Whittlebury Hall and Interdirect will present their entries to a team of judges at ExCeL London on 25 September 2014.